Midcoast Internet Solutions

System
News & Notices

August 2002

• August 30, 2002 8:00am - Some wireless customers using the Owls Head and Thomaston towers will be out of service while troublesome equipment is being replaced.
• August 30, 2002 6:00am - Also discovered during the work below was that a Verizon problem was preventing Northland customers and Lewiston area customers from using our 500 number. Verizon has been notified and is working on it. Verizon fixed this at about 9:00am.
• August 30, 2002 5:50-6:50am - Modem servers are being moved around at the moment. This is affecting 593-9397 and 1500-699-7200. This is to increase capacity at the new number.
• August 28, 2002 4:00-4:40pm - Our C&W Backbone is still having trouble, and now our ATT backbone is having trouble as well, and ATT acknoledges a trouble on their end. We have configured Sprint to be our backup for all of our network now. Having three different national backbone providers is saving our gluteous maximus today. Most ISPs have one or two backbone connections.
• August 28, 2002 3:00-3:30pm - Our C&W Backbone had internet trouble this afternoon, and due to circuits being moved, not all the backup paths worked as they should have. About 1/4 of websites were not reachable for 30 minutes this afternoon while the proper backup link configuration was setup. Things will be fine now if it happens again.
• August 28, 2002 Some wireless customers using the Owls Head and Thomaston towers will be out of service for a few minutes while we change out some cabling in Owls Head.
• August 27, 2002 A newsletter is being sent out via email. You should receive a copy within a day or two. A copy of it is here.
• August 22, 2002 Noon: 563-6622 had a problem where it would not take calls for a few minutes. We have reset a modem server and it is fine.
• August 19, 2002 9:00am We are currently having password authentication problems in Washington and Liberty this morning. This was repaired at 11am by installing a new UPS. The old UPS was not working causing some of the equipment to no be running in Washington.
• August 16, 2002 9:00am We will be turning off one of the wireless access points for about 1/2 and hour in order to replace a defective cable. This is a follow up procedure from the gear replacement on the 13th of August. Update: 9:50am. The replacement was a success. All systems are fully functioning again.
• August 14, 2002 11:50am The T1 line to Camden is having trouble. This affects wireless in downtown Camden. We are working on it.
• August 13, 2002 8:45am Some wireless people accessing the Owls Head tower have been having trouble yesterday afternoon and over night with connectivity. We will be replacing some gear on the tower this morning. This has also affected the Thomaston wireless AP due to it feeding through the troubled panel at OH.
• August 9, 2002 4:45am-5:20am. dns.midcoast.com was restarted. This affected many internet activities during this time period. Some people had trouble dialing sometime after this. This was corrected at 8:00am.
• August 5, 2002 This afternoon some people who use the wireless repeater at the Thomaston FD have experienced a slowdown. Tomorrow we plan to be replacing equipment there to correct this.
• August 5, 2002 7:55am. A problem occured with sending mail this morning via midcoast.com. This has been corrected.
• August 3, 2002 Saturday. As in years past, MIS will be closed this day due to Lobster Festival parade activities in the downtown Rockland area.
• August 2, 2002 10:30am. 845-3050 required a visit and restart of equipment. It began having an authentication problem last night.
• August 2, 2002 Due to construction work on Ragged Mountain, some wireless customers who use that location may experience a short outage while cables are being rerouted today.

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